Return & Refund Policy

Last Updated: October 7, 2026

Overview

This policy applies to every order placed on kurozhen.com, operated by Commerce Box LLC. For order processing times, shipping rates, and delivery estimates, see our Shipping Policy. By placing an order, you agree to the terms below along with our Terms of Use and Privacy Policy.

Section 1: Returns & Exchanges

We want you to love your purchase. If something is not right, you may return most items within 30 days of the delivery date for a refund or exchange, subject to the conditions below.

Eligibility for Return

• In good condition, with no damage, chips, rust, or modification to the blade
• Not sharpened or reprofiled by the customer
• In its original packaging, including any blade guards, boxes, and inserts
• Accompanied by proof of purchase, such as an order number or receipt
• Returned within 30 days of the delivery date

Items We Cannot Accept Back

The following cannot be returned or exchanged unless defective:

• Knives that are damaged, chipped, rusted, or have been sharpened or modified by the customer
• Engraved or personalized items
• Gift cards
• Items marked Final Sale or purchased on clearance

Section 2: How to Start a Return

To start a return or exchange:

• Email us at returns@kurozhen.com with your order number and the reason for your return.
• We will confirm your eligibility and send return instructions, including where to send the item.
• Package the item securely. See our Shipping Policy for knife packaging and safety guidance.

Returns sent to us without first reaching out for authorization may be delayed or may not be accepted.

Section 3: Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund has been approved. If approved, we issue your refund to your original payment method within 5 business days. Please allow up to 10 additional business days for the refund to show on your statement, depending on your bank or card issuer.

Original shipping charges are non-refundable unless the return is the result of our error or a defective item.

Return shipping and handling: A $9.00 return shipping fee plus a $5.00 inspection and handling fee ($14.00 total) is deducted from your refund, unless the return is the result of our error or a defective item.

No restocking fee applies.

Section 4: Exchanges

If you would like a different size, style, or product, the fastest route is to return your original item for a refund and place a new order for the one you want.

Section 5: Engraved & Personalized Items

Engraving and personalization are available at checkout for a flat fee of $25.00 per item and add 24 hours to standard processing time. Because these items are made specifically for you, engraved and personalized pieces cannot be returned or exchanged unless the item is defective or the engraving does not match your order.

Section 6: Warranty Claims

This policy covers returns and exchanges of new, unused products. If your knife has a manufacturing defect that appears after use, or you would like a product serviced or sharpened under warranty, please see our separate Warranty Policy for eligibility and instructions. Warranty claims follow a different process than standard returns.

Section 7: Contact Us

Questions about returns, exchanges, or refunds can be sent to us at:

Commerce Box LLC

Returns and exchanges: returns@kurozhen.com

General support: support@kurozhen.com