Shipping & Return Policy

Last Updated: October 7, 2026

Overview

This policy applies to every order placed on kurozhen.com, operated by Commerce Box LLC. By placing an order, you agree to the terms below along with our Terms of Use and Privacy Policy.

Section 1: Order Processing

Orders are typically processed within 1 to 2 business days of purchase, Monday through Friday, excluding holidays. You will receive a confirmation email once your order is placed, and a shipping confirmation email with tracking once it leaves us. Orders placed on weekends or holidays begin processing the next business day.

Orders with engraving or personalization need an extra 24 hours of processing time. Engraving is available at checkout for a flat fee of $25 per item.

Section 2: Shipping Rates & Delivery Times

We currently ship within the United States.

Shipping rate: $9.00 flat rate on orders under $125. Free shipping on orders of $125 or more.

Estimated delivery time: 5 business days from the date of shipment.

Delivery times are estimates from our shipping carriers and are not guaranteed. Weather, carrier delays, high volume periods such as holidays, or an incomplete address can all affect delivery. Once a package leaves our facility, delays caused by the carrier are outside our control.

Section 3: Order Tracking

Once your order ships, you will receive a tracking number by email. Please allow up to 24 hours for tracking details to update. If tracking has not appeared within the expected processing window, contact us using the details in Section 12.

Section 4: Risk of Loss, Damaged or Lost Shipments

Risk of loss passes to you once we hand your order to the shipping carrier. If your order arrives visibly damaged, keep the original packaging, photograph the damage, and contact us within 14 days of delivery so we can file a claim with the carrier and arrange a replacement or refund. If a package shows as delivered but has not arrived, contact us within 14 days so we can investigate with the carrier.

Section 5: Returns & Exchanges

We want you to love your purchase. If something is not right, you may return most items within 30 days of the delivery date for a refund or exchange, subject to the conditions below.

Eligibility for Return

• In good condition, with no damage, chips, rust, or modification to the blade
• Not sharpened or reprofiled by the customer
• In its original packaging, including any blade guards, boxes, and inserts
• Accompanied by proof of purchase, such as an order number or receipt
• Returned within 30 days of the delivery date

Items We Cannot Accept Back

The following cannot be returned or exchanged unless defective:

• Knives that are damaged, chipped, rusted, or have been sharpened or modified by the customer
• Engraved or personalized items
• Gift cards
• Items marked Final Sale or purchased on clearance

Section 6: How to Start a Return

To start a return or exchange:

• Email us at returns@kurozhen.com with your order number and the reason for your return.
• We will confirm your eligibility and send return instructions, including where to send the item.
• Package the item securely. See Section 9 for knife packaging and safety guidance.

Returns sent to us without first reaching out for authorization may be delayed or may not be accepted.

Section 7: Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund has been approved. If approved, we issue your refund to your original payment method within 5 business days. Please allow up to 10 additional business days for the refund to show on your statement, depending on your bank or card issuer.

Original shipping charges are non-refundable unless the return is the result of our error or a defective item.

Return shipping and handling: A $9.00 return shipping fee plus a $5.00 inspection and handling fee ($14.00 total) is deducted from your refund, unless the return is the result of our error or a defective item.

No restocking fee applies.

Section 8: Exchanges

If you would like a different size, style, or product, the fastest route is to return your original item for a refund and place a new order for the one you want.

Section 9: Packaging & Shipping Requirements for Knife Returns

Our products include sharp bladed items, so please follow these packaging steps when returning or exchanging a knife, for your safety and the safety of package handlers:

• Wrap the blade securely in its original blade guard or several layers of newspaper, bubble wrap, or thick cardboard.
• Keep tape off the blade and cutting edge.
• Pack the item in a sturdy box. Do not ship knives in a padded envelope.

We recommend shipping insurance and tracking on your return, as we are not responsible for items lost or damaged on the way back to us.

Section 10: Engraving & Personalized Items

Engraving and personalization are available at checkout for a flat fee of $25.00 per item and add 24 hours to standard processing time. Because these items are made specifically for you, engraved and personalized pieces cannot be returned or exchanged unless the item is defective or the engraving does not match your order.

Section 11: Warranty Claims

This policy covers returns and exchanges of new, unused products. If your knife has a manufacturing defect that appears after use, or you would like a product serviced or sharpened under warranty, please see our separate Warranty Policy for eligibility and instructions. Warranty claims follow a different process than standard returns.

Section 12: Contact Us

Questions about shipping, returns, or exchanges can be sent to us at:

Commerce Box LLC

Returns and exchanges: returns@kurozhen.com

General support: support@kurozhen.com